CountryWide's Guide To Homebuying

All About Your Warranty

Introduction

Tarion is a non-profit organization that watches over the Ontario New Home Warranty Plan, which every new home in Ontario is covered by. They help new homebuyers and builders enroll for warranty coverage. Tarion is in place to ensure the highest standards of construction and development amongst Ontario’s developers.

CountryWide Homes is a member of Tarion in good standing, and our warranty coverages are in compliance with the Standards of the Ontario New Home Warranties Plan Act. We embrace their standards and support all of our homebuyers in accordance with them. For more information on Tarion, your warranty or your rights as a homeowner visit www.tarion.com, or click through to read more details about the coverage that CountryWide Homes offers.

30-Day & Year End Warranty Process

In your first year of occupancy, you will have two (2) formal opportunities to request Warranty Service:

• Prior to the first 30 days of occupancy using the 30-Day Statutory Warranty form.
• Prior to the first (1) year of occupancy using the Year-End Statutory Warranty form.

To request Warranty service, submit your warranty request forms online by going to: https://myhome.tarion.comIn order to complete the service requests, you will need to reference your Certificate of Completion & Closing (CCP form) which was supplied during your Pre-Delivery Inspection.

Upon receipt of a service request, your CountryWide Homes’ Customer Service Coordinator will review the items, determine the priorities and will schedule service. A CountryWide Homes’ Customer Service Representative and/or a subcontractor will visit your home to address the item(s). Delays in service can occur due to weather conditions, availability of materials or availability of specialized trade persons. Should you or a service person miss a scheduled appointment, please notify your Customer Service Coordinator immediately. Please be assured that CountryWide Homes will service your home as per the Tarion Customer Service Standard for builders in Ontario.

CountryWide Homes warrants the following for a period of one (1) year from the date of possession:

• Free from defects in workmanship and materials.
• The home is fit to live in.
• Free of major structural defects.
• Structure of home meets the Ontario Building Code Requirements.

If you are experiencing problems with any of the above items during the first year of occupancy, please submit the appropriate items via the 30-Day Statutory Warranty Form or Year-End Statutory Warranty forms which can be found on Tarion’s website at https://myhome.tarion.com

CountryWide Homes warrants the following for a period of two (2) years from the date of possession:

• Any water penetration through the basement foundation walls;
• Defects in materials and workmanship (i.e. caulking, windows, doors) that result in water penetration into the building envelope;
• Defects in materials and workmanship in the electrical, plumbing, and heating delivery and distribution systems;
• Defects in materials and workmanship that result in the detachment, displacement, or physical deterioration of exterior cladding;
• Violations of the Ontario Building Code’s health and safety provisions;
• Major structural defects.

If you are experiencing problems with any of the above items during the first two years of occupancy, please contact your customer service coordinator promptly.

CountryWide Homes warrants the following for a period of seven (7) years from the date of possession:

• Any defects in materials or workmanship that results in the failure of a load-bearing part of the home’s structure or materially and adversely affects its load-bearing function;
• Any defect in materials or workmanship that significantly and adversely affects the use of the building as a home.

Warranty coverage for any defects of this nature can be made directly to CountryWide Homes or Tarion and once your claim is received, an inspection of the issue will be conducted in order to provide information to you and to Tarion.