COVID-19: What you need to know

To the valued clients and friends of CountryWide Homes,

Due to social distancing measures, our Presentation Centres are now open offering visitors a touchless experience. But, if you prefer, you can also choose to do everything online. Feel free to reach out to our sales teams should you want to inquire about our homes. Please scroll down to find your desired community’s contact details. Browse our communities here.

For CountryWide homeowners living in their home, our Customer Care department is reachable by telephone or e-mail, but will only be addressing emergency service requests (e.g. gas leaks, water leaks). All other non-essential services will take place when the pandemic has stabilized. Please refer to Tarion’s website for more information on deadline periods.

Our Design Studio is also now open and our staff is looking forward to assisting you. Find their contact information here.

For CountryWide homeowners who haven’t moved into their home, please note that an Unavoidable Delay Notice is in the process of being sent to you via registered mail (regular mail for international purchasers). An e-mail of this Notice will also be sent to the e-mail that we currently have on file.

Planning to visit one of our Presentation Centres or Design Studio? Please read our safety precautions:

Your well-being and the protection of our staff is our top priority. You can expect the following measures to be taken:

  • Controlled entry, which limits capacity. (1 family will be seen at a time.)
  • We're practicing six feet of social distancing.
  • Hand sanitizer will be available upon entry.
  • Surfaces will be sanitized after each group’s visit.
  • Our staff will wear masks. We also ask that you please bring your own mask and put it on before you enter the Presentation Centre or Design Studio.
  • Presentation Centres and model homes will be professionally cleaned and disinfected regularly after hours. Some model homes may be closed, consult each community's sales representative for details.
  • Washrooms will remain closed until further notice.
  • Paperless and contactless offers are available with digital signatures.
  • Stay safe,
    The CountryWide Homes Team